In one of your information-gathering lunches with Informational Systems staff, you encounter an issue that you have seen while working with other organizations: communication.
One individual complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company’s team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings, but doesn’t like texts from his manager over the weekend. And, an individual from customer service appreciates video conferencing with her team, but doesn’t relish the 9 p.m. meeting times to accommodate employees based internationally.
Your Task-Please be sure to answer all 4 questions for full credit.
Consider the digital communication platforms and tools discussed in this module.
#1 What strategies and tools do you believe are most effective for formal communication between senior management and employees?
#2 Which tools do you believe are best for team interaction?
#3 What strategy would you suggest for communication between departments and across geographical sites?
#4 Please explain your reasoning in terms of communication effectiveness, speed, and employee engagement.
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#1 For formal communication between senior management and employees, I believe that a combination of email and video conferencing would be most effective. Email allows for clear and concise communication that can be easily documented and referenced, which is important for formal communication. Video conferencing, on the other hand, adds a personal touch and allows for more dynamic and interactive communication. This combination of tools ensures that important information is effectively communicated while also fostering a sense of connection and engagement between senior management and employees.
#2 The best tool for team interaction would depend on the specific needs and preferences of the team. However, I would recommend using a team messaging platform that allows for real-time chat, file sharing, and collaboration. This tool promotes efficient and instant communication among team members, regardless of their physical location. It also allows for the organization of discussions and shared documents in a centralized place, making it easy for team members to stay updated and collaborate effectively.
#3 For communication between departments and across geographical sites, I would suggest using a combination of video conferencing and project management tools. Video conferencing allows for face-to-face interaction and fosters a sense of connection and collaboration between different departments and geographical locations. Project management tools, on the other hand, enable teams to coordinate and collaborate on projects, assign tasks, and track progress in a centralized and organized manner. This strategy ensures effective communication between departments and facilitates efficient collaboration across geographical sites.
#4 The recommended strategies and tools mentioned above are effective for communication effectiveness, speed, and employee engagement for several reasons. Firstly, they provide different channels and tools that cater to different communication needs and preferences, ensuring that information is effectively communicated in a way that is suitable for each context. Secondly, these tools facilitate real-time communication and collaboration, enabling faster decision-making and problem-solving. Finally, by promoting engagement and interaction, these strategies and tools enhance employee satisfaction and a sense of belonging, ultimately leading to higher levels of employee engagement and productivity.
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