First, read “Case Study 15-8, Healthy Conflict Resolution”, on pages 917 of Organizational Behavior in Health Care. Based on the information in Chapter 4 and your independent research, write a paper that addresses the following questions:
What are the five conflict modes?
What is the basis/cause of the conflict in the case described?
What conflict style/handling mode should be used to resolve the conflict?
Why is the chosen approach preferable to other approaches?
What are the advantages and disadvantages of your choice?
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The five conflict modes are as follows:
1. Avoidance: This mode involves intentionally evading or neglecting the conflict situation, either by disregarding it or withdrawing from it altogether. The primary aim is to sidestep any potential negative consequences or confrontation.
2. Accommodation: In this mode, individuals prioritize maintaining a harmonious relationship and meeting the needs of others over their own. It involves self-sacrifice and letting others have their way to avoid escalating the conflict.
3. Competition: This mode entails a focus on one's own interests and objectives, often at the expense of others. Individuals using this mode seek to win the conflict and may pursue aggressive or confrontational tactics.
4. Compromise: Compromise involves seeking a middle ground or mutually acceptable solution. It requires both parties involved in the conflict to make concessions and reach an agreement that partially satisfies each party's interests.
5. Collaboration: Collaboration involves an assertive and cooperative approach to conflict resolution. Individuals utilizing this mode work together to find a solution that satisfies the interests of all parties involved.
In the case study "Healthy Conflict Resolution", the basis of the conflict is a disagreement between two managers at a healthcare organization regarding the use of a specific form for capturing patients' demographic information. One manager believes that using the paper form is more efficient, while the other manager advocates for the use of an electronic form.
To resolve this conflict, the collaboration mode should be used. Collaboration is preferable because it allows both managers to address their concerns and work together towards a mutually acceptable solution. Collaboration enables open communication and the pooling of ideas and resources, which can lead to better decisions and innovative solutions.
The advantages of using the collaboration mode include fostering a sense of ownership and commitment among both managers, as they actively engage in the conflict resolution process. It also promotes an atmosphere of teamwork and cooperation, which can lead to improved relationships and trust among team members. Collaboration allows for creativity and the exploration of alternative solutions that may not have been considered otherwise.
However, collaboration also has its disadvantages. It can be time-consuming and may require significant effort to ensure that all parties feel heard and their interests are adequately addressed. Additionally, collaboration may not be suitable for situations where quick decision-making is required or when there is an imbalance of power between the parties involved.
In conclusion, selecting the collaboration mode to resolve the conflict in the case study allows for a comprehensive and inclusive decision-making process, ensuring that both managers' concerns are addressed. While it may require more time and effort, it fosters positive relationships and provides opportunities for innovative solutions.
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