What are a writer’s three goals in composing an adjustment message?
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A writer’s three goals in composing an adjustment message are:
1. Providing a clear explanation: The writer should aim to provide a clear and concise explanation of why the adjustment is necessary. This includes outlining any errors or issues that have occurred and taking responsibility for the mistake if applicable. The purpose is to ensure that the recipient understands the reason behind the adjustment.
2. Offering a satisfactory solution: The writer should propose a satisfactory solution to the problem or error. This could involve offering alternatives or options to rectify the situation, providing compensation or refunds if necessary, or finding a way to address the issue and satisfy the recipient's needs or expectations.
3. Maintaining a positive tone and relationship: It is vital for the writer to maintain a positive and professional tone throughout the adjustment message. This helps in preserving the relationship with the recipient and minimizing any negative impact caused by the error or issue. By being empathetic and understanding, the writer can show their commitment to customer satisfaction and their willingness to rectify any mistakes.
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