Summers, N. (2016). Fundamentals of case management practice: Skills for the human
services (5th ed.). Cengage Learning.
ISBN 13: 9781305544833
Identify and define the three helping attitudes that you will need to work with clients. How can these attitudes help build rapport with clients?
Empathy,
Warmth,
genuineness
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Empathy is the ability to understand and share the feelings of another person. In a helping relationship, empathy involves putting yourself in the client's shoes and trying to understand their experiences, thoughts, and emotions. This attitude helps build rapport with clients by showing that you genuinely care about them and their situation. It promotes trust and allows clients to feel understood and validated.
Warmth refers to the kindness, friendliness, and compassion displayed towards clients. It involves creating a positive and welcoming environment for clients to feel safe and supported. Showing warmth helps build rapport by making clients feel more comfortable and at ease, which encourages open communication and collaboration.
Genuineness refers to being authentic and sincere in your interactions with clients. It involves being honest, transparent, and true to yourself when working with clients. Genuineness helps build rapport by fostering trust and credibility. When clients perceive you as genuine, they are more likely to share openly and trust your guidance and support.
Together, these three helping attitudes contribute to the establishment of a strong therapeutic relationship with clients. They create a foundation of trust, understanding, and support, which are essential for effective collaboration and positive client outcomes.