For this discussion, you should recount an incident you faced in which you were challenged by technology when communicating with another person or a small group of people. In your post, describe the situation and your intended communication goal. Then outline the nature of the technological challenge that you faced in trying to achieve this goal, and describe the solution you found. Include how you found the solution. Additionally, if your situation was never resolved, you may propose and describe a solution.
Please follow these four steps to write your initial post, which should be 300 to 350 words and must be supported by at least one properly cited resource (do not cite the entire text to support your entire post):
Describe your communication goal and its context
Explain the technological challenge you faced in achieving this goal
Analyze how you overcame that challenge, or propose and analyze a solution
Describe the lesson(s) you learned that may be applied in the future
Guide On Rating System
Vote
One incident where I faced a technological challenge while communicating with a small group of people was during a virtual team meeting. My communication goal was to discuss the progress of a project and gather feedback from the team members. The context was a global pandemic, which forced us to work remotely and rely heavily on technology for communication.
The technological challenge I faced was a poor internet connection that caused frequent audio and video disruptions during the meeting. This not only made it difficult to hear and understand what others were saying, but it also hindered the flow of the discussion, as there were constant disruptions and delays.
To overcome this challenge, I decided to propose an alternative communication method. I suggested that we switch from using video conferencing software to a group messaging application. This would allow us to continue the discussion in a text-based format, which would be less reliant on a stable internet connection. After discussing this proposal with the team, they agreed to give it a try.
We decided to use a popular group messaging application that allowed us to create different chat channels for specific topics. We created a dedicated channel for the project discussion and started communicating through text messages. This solution worked well, as it provided a stable platform for communication, even with a poor internet connection. It eliminated the audio and video disruptions and allowed everyone to participate and provide their feedback seamlessly.
The lesson I learned from this experience is the importance of having backup communication methods when facing technological challenges. In this case, switching to a text-based platform helped us continue the discussion and achieve our communication goal effectively. It is essential to assess the situation and identify alternative solutions that can overcome the challenges posed by technology.
Source:
Junglas, I., Abraham, C., & Watson, R. T. (2008). The impact of electronic collaboration systems on organizational efficiency and efficacy. Journal of Strategic Information Systems, 17(1), 4-24.
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