A business has six customer service telephone lines. Consider the random variable x = Number of lines in use at a randomly selected time. Suppose that the probability distribution of x is as follows.
x 0 1 2 3 4 5 6
p(x) 0.05 0.10 0.20 0.35 0.20 0.08 0.02
(a) Calculate the mean value and standard deviation of x. (Round your standard deviation to four decimal places.)
(b) What is the probability that the number of lines in use is farther than 3 standard deviations from the mean value?
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To calculate the mean value of x, we multiply each value of x by its corresponding probability and sum them up:
Mean = (0)(0.05) + (1)(0.10) + (2)(0.20) + (3)(0.35) + (4)(0.20) + (5)(0.08) + (6)(0.02)
= 0 + 0.10 + 0.40 + 1.05 + 0.80 + 0.40 + 0.12
= 2.87
To calculate the standard deviation of x, we first need to calculate the variance. The variance of x is calculated as the sum of [(x - mean)^2 * p(x)]:
Variance = [(0 - 2.87)^2 * 0.05] + [(1 - 2.87)^2 * 0.10] + [(2 - 2.87)^2 * 0.20] + [(3 - 2.87)^2 * 0.35] + [(4 - 2.87)^2 * 0.20] + [(5 - 2.87)^2 * 0.08] + [(6 - 2.87)^2 * 0.02]
= [(-2.87)^2 * 0.05] + [(-1.87)^2 * 0.10] + [(-0.87)^2 * 0.20] + [(0.13)^2 * 0.35] + [(1.13)^2 * 0.20] + [(2.13)^2 * 0.08] + [(3.13)^2 * 0.02]
= [8.2769 * 0.05] + [3.4969 * 0.10] + [0.7569 * 0.20] + [0.0169 * 0.35] + [1.2769 * 0.20] + [4.5169 * 0.08] + [9.7569 * 0.02]
= 0.4138 + 0.3497 + 0.1514 + 0.0059 + 0.2554 + 0.3614 + 0.1951
= 1.7337
The standard deviation of x is the square root of the variance:
Standard deviation = sqrt(1.7337)
= 1.3166 (rounded to four decimal places)
To calculate the probability that the number of lines in use is farther than 3 standard deviations from the mean value, we need to calculate the probability of x being less than mean - 3*standard deviation or greater than mean + 3*standard deviation.
Probability = P(x < 2.87 - 3*1.3166) + P(x > 2.87 + 3*1.3166)
= P(x < -2.0666) + P(x > 7.3033)
Since both of these x values are outside the range of the probability distribution, the probability is 0.